“Building” applies to both product and operations, and building operations from scratch is its own 0-to-1. This is a guide on getting to minimum viable ops and a summary of what I learned from building two ****startups. Each section starts with what I believe the goal of that function should be, so while this guide is meant to be universal, it is also highly opinionated. In any case, I hope this helps you create a stronger ops foundation for your company. Happy building! ⚒️
Jiarui here! I am chief of staff (employee #3) at a stealth AI music startup backed by NFX, Mantis, and others. I was previously chief of staff (employee #1) at Lex, an LLM-powered writing platform, and an early-stage investor at DCM Ventures before that. I also write about how people and culture interact with technology and try to keep up with emerging AI research. You can see all my projects here.